Introduction
Blue Caller Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, business name, phone number, and email address
- Business Information: Service area, business hours, services offered, and calendar integration details
- Communication Data: Messages, call logs, and customer interaction records processed through our service
- Usage Data: Information about how you use our platform, including access times and features used
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our missed call protection and AI receptionist services
- Send transactional SMS messages on your behalf to your customers
- Process and manage appointment bookings
- Provide customer support and respond to your inquiries
- Send you service updates, technical notices, and administrative messages
- Analyze usage patterns to improve our services
- Comply with legal obligations and protect our rights
Data Sharing and Disclosure
We do not sell, rent, or share phone numbers or SMS consent data with third parties for marketing purposes.
We may share your information only in the following limited circumstances:
- Service Providers: We work with third-party service providers who help us operate our business (e.g., SMS delivery, calendar integration, cloud hosting). These providers are contractually obligated to protect your data and use it only for the services they provide to us.
- Legal Requirements: We may disclose information if required by law, legal process, or governmental request, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
SMS Communications
When you use our service:
- We send transactional SMS messages to your customers on your behalf related to missed calls, appointment confirmations, and customer service
- Your customers can opt out at any time by replying STOP
- We maintain records of SMS communications for service delivery and compliance purposes
- Message frequency varies based on your business call volume and customer interactions
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you cancel your account, we will delete or anonymize your data in accordance with our retention policies and applicable law.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of SMS communications by replying STOP
- Cancel your service at any time
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: